Legal
We understand that plans change. This policy sets out the refund amounts you are entitled to depending on how far in advance you cancel your booking. All cancellations must be submitted in writing (see Section 5).
Refund percentages are calculated on the total amount paid at the time of cancellation, excluding any non-refundable third-party costs (such as pre-purchased permits or airline tickets booked on your behalf).
| Notice given before departure | Refund of amount paid |
|---|---|
| 45 days or more | 100% — minus ₹1,500 processing fee |
| 30 – 44 days | 75% |
| 15 – 29 days | 50% |
| 7 – 14 days | 25% |
| Less than 7 days | No refund |
The ₹1,500 processing fee covers bank transfer charges and administrative costs. It applies only to cancellations made 45+ days before departure where a full refund would otherwise be due.
If we are required to cancel a tour due to circumstances within our control (insufficient group numbers, operational issues), we will:
We are not liable for any additional costs you may have incurred (flights, visas, accommodation) in preparation for the cancelled tour. This is why comprehensive travel insurance is strongly recommended.
If a tour must be suspended or cancelled due to circumstances beyond any party's reasonable control — including but not limited to natural disasters, acts of government, pandemics, civil unrest, or extreme weather events — we will:
Cash refunds in force majeure situations are at our discretion, subject to what we are able to recover from suppliers.
All cancellation requests must be submitted in writing. We accept cancellations via:
The cancellation date is the date on which we receive and acknowledge your written request. Verbal requests are not accepted.
Approved refunds will be processed within 10–14 business days of the cancellation being confirmed. Refunds are made to the original payment method used at the time of booking. We are not responsible for delays caused by your bank or payment provider.
If you do not arrive at the departure point on the agreed date and time without prior written notice, this will be treated as a cancellation made less than 7 days before departure. No refund will be issued.
We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. A good policy should cover trip cancellation, medical emergencies, evacuation, and loss of belongings. We are happy to advise on what to look for, but we do not endorse any specific provider.
For any questions about this policy, contact us at info@sudarshansanchari.tours or on WhatsApp. These terms should be read alongside our Terms & Conditions.